Frequently Asked Questions

For your convenience, we offer all major online payment solutions, such as credit cards, debit cards, and net banking (all leading banks). You can also opt for the Cash-on-Delivery (COD) payment method. With COD, you can pay us in cash upon the delivery of the product at your home, without making any advance payment on the website. However, for COD orders, you would have to give us a nominal charge of INR 50 per order. The shipping provider delivering your order will not accept returns. All returns must be routed through customer care.(return@shoppersdarbar.com)
Yes, shopping at Shoppersdarbar.com is absolutely safe. All online transactions are processed through secure and trusted payment gateways managed by leading banks.
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with us. To check the status of your pending orders, click on the My Account link in the top left of any page on our store. This will take you to your My Account page, where you can click on the My Orders link to view the status of all orders. To view the status of a specific order, click on the "Order Number". After your order is shipped out from our warehouse, we will send you a mail and sms with the shipping details. ( Please check the content of this para, once you check will make it plagiarism free)
You can cancel your order before it leaves our Warehouse (reaches the "Order shipped" state). You can do so by mailing us with the order number. ( cancel@shoppersdarbar.com)
That would not be possible. We have tie-ups with different vendors located across the country. Your packets are picked up from the respective places and then delivered to you which is why your order will reach you in part/mutiple shipments.
1. You can return any product that you have purchased from us ONLY IF IT IS DEFECTIVE AND YOU PRODUCE ADEQUATE PICTURE PROOF FOR THE SAME, and as long as it has the - customer invoice - all its original packaging and accessories, including the box, original tags/labels and all other items originally included. - and is in original condition Please note that if the product received back by us does not meet the conditions mentioned above, the refund will not be provided.

2. You need to make sure that you must notify us of any defects in the product or incorrectly shipped at the time of delivery or within 24 hours of receipt of the product at return@shoppersdarbar.com. Please do mention Order no, airway bill, pictures of the recieved product and your bank account details. Once we receive the mail from you, we will ensure that the product is picked up from your premise by our courier within 7 days. If the courier boy fails to find you at the address, there will be a Rs 100 charge payable by you at the time of delivery of the replacement. As soon as we have received the product, we will deduct convenience fees (INR 200 for NON-COD and INR 250 for COD ) and refund the balance amount to your bank account received in mail,If you wish to get the same product again, you will have to place a fresh order.
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